Privacy Policy
This Policy explains how EternalBotanic collects, uses, and safeguards personal information when you visit our website, make a purchase, or contact us.
Information We Collect
- Account and contact details (name, email, shipping address, phone).
- Order and payment info (order contents, totals, limited payment metadata handled by our payment processor; we do not store full card numbers).
- Site usage data (cookies, device/browser info, IP, pages viewed).
- Messages you send via forms or email.
How We Use Information
- Process and deliver orders, provide customer support, and operate the site.
- Send transactional emails and, with consent, marketing updates.
- Prevent fraud, secure our services, and comply with legal obligations.
- Analyze performance to improve products and site experience.
Cookies and Analytics
We use cookies and similar technologies for core functionality, preferences, analytics, and performance. You can control cookies in your browser. If you use an ad blocker or reject cookies, some features may not work.
Payments
Payments are processed by our payment provider (e.g., Stripe). Your card details are submitted directly to the provider and are not stored on our servers. The provider’s use of your data is governed by their privacy policy.
Data Sharing
We do not sell or rent personal information. We share limited data with service providers who help operate our site, process payments, fulfill orders, deliver emails, and provide analytics. These providers must keep data confidential and use it only as instructed.
Data Retention
We retain personal information only as long as needed for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. Order records may be kept as required by tax and accounting law.
Your Rights and Choices
- Access, update, or delete certain information by contacting us.
- Opt out of marketing emails at any time via the unsubscribe link.
- Residents of some regions (e.g., EU/UK, California) may have additional rights such as data portability or limiting certain uses.
Security
We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.
International Transfers
If you access the site from outside the United States, your information may be processed in the U.S. and other countries with different data protection laws.
Children
Our site is not directed to children under 13, and we do not knowingly collect personal information from children.
Contact
For privacy questions or requests, contact us at eternalbotanic@gmail.com or use the contact form on our site.
Region-Specific Notices
California residents: You may have rights under the CCPA/CPRA. Use the contact above to request access, deletion, or to opt out of sale/share of personal information. We do not sell personal information in the ordinary sense. If we use advertising that may be deemed “sharing,” you can manage preferences via cookie controls.
EU/UK residents: Our legal bases include contract, consent, legitimate interests, and legal obligations. You may have rights to access, rectify, erase, restrict, or object to processing, and to data portability and lodging a complaint with your local authority.
Changes
We may update this Policy. Changes take effect when posted here. If changes are material, we will provide a prominent notice.
Effective: June 17, 2025
Last updated: August 18, 2025